We know how excited you are to receive your order & we aim to ship your products ASAP. This is usually as soon as payment is processed with in-stock items.
Pre-orders will be sent approximately 7-10 days after release date. We will always update you and keep you informed of any delays.
Back orders are items not in stock at KPOPPINUK but can be ordered in advance and can take 1-3 weeks to arrive.
Prices reflect products and shipping from Korea. Postage from our UK base is added at checkout.
Pre-orders state expected shipping dates sent direct from KPOPPINUK. On occasions, dates/flights from Korea may be subject to change.
Pre-order benefits are subject to availability and are always free with your Pre Order after which they can be purchased.
Please contact us immediately if you experience any issues so we can try and resolve it for you. Some albums are sent in protective outer cases which may get scratched or dented, this does not warrant a refund as the case protects the album itself.
KPOPPINUK will be notified of receipt of your products. If you do not receive it, contact KPOPPINUK in the first instance so we can check up with Royal Mail.
In the unlikely event of damage refunds can only be given once Royal Mail have compensated KPOPPINUK.
If there are missing items from your album we will try our best to resolve the issue. A video or photo of the unboxing must be sent as proof however as our albums are factory sealed, we are not responsible for missing or damaged contents.
On occasions, we reuse boxes to send larger orders.
All items come direct from our supplier to us via record label and are sealed.
If for any reason you are not happy with your purchase, please contact KPOPPINUK in the first instance at email@example.com and we will try to resolve any issues. We will only accept returns within 14 days of receipt and the item must be sealed and in exact condition that it was sent in order to be resold. You will be responsible for return postage.
If you change your mind about any aspect of your order or you wish to cancel, please contact us ASAP. Changes can be made before we send items that are in stock, however once sent, refunds can only be issued based on the above terms.
Pre Orders cannot be cancelled as we cannot cancel with our supplier - quite often pre orders quantities are submitted to manufacturer.
Pre Ordered Limited items are non refundable as these items are pressed to order.
If we have specifically sourced an album for you and you change your mind, then you will be liable for 10% of the cost of the item due to our payment fees to our suppliers and for the time taken to source an item specially.
Any queries about anything then please contact Jane or Scarlet firstname.lastname@example.org